Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. How can I place an order?
Browse our clothing collections, select the items you love, add them to your cart, and complete the checkout process. You’ll receive an email confirmation once your order is successfully placed.

2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment methods. All transactions are encrypted to keep your information safe.

3. How long will delivery take?
Domestic orders are usually delivered within 5–7 business days. International orders may take 10–20 business days depending on your location.

4. Can I track my order?
Yes! After your order is shipped, you will receive a tracking number via email so you can follow your shipment.

5. What is your return and refund policy?
We accept returns of unworn and original-condition items within 30 days of purchase. Refunds will be issued after we receive the returned item. For details, see our Return & Refund Policy.

6. Can I exchange an item?
Yes, exchanges are possible for items of equal value, subject to availability. Contact our support team to arrange an exchange.

7. How do I contact customer support?
You can email us at [email protected] or use the contact form on our website. We respond within 24 hours on business days.

8. Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping fees and delivery times vary depending on the destination.

9. Are my personal details secure?
Absolutely. We use secure encryption to protect your personal and payment information. For more information, see our Privacy Policy.

10. Can I cancel or modify my order?
Orders can be canceled or modified shortly after purchase. Please contact customer support as soon as possible for assistance.